Return Policy

Last Updated: September 13, 2023

 

1. Returns and Exchanges

Thank you for shopping at www.plughousemusic.com. We value your satisfaction and want to ensure that you are pleased with your purchase. This Return Policy outlines our guidelines for returns and exchanges. Please read this policy carefully before making a return or exchange request.

2. Eligibility

To be eligible for a return or exchange, the following conditions must be met:

The item must be in its original condition, unused, and in its original packaging.
The request for a return or exchange must be made within 60 days of the purchase date.
Customized or personalized items may not be eligible for returns or exchanges unless they are defective or damaged.
3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact our customer support team at PlugHouseMusic@outlook.com to request a Return Authorization (RA) number.
Complete the Return Request Form provided by our customer support team and include it with your returned item.
Pack the item securely in its original packaging and ship it to the address provided with the RA number.
4. Shipping Costs

Shipping costs for returns or exchanges are the responsibility of the customer, unless the item received is defective or damaged. In such cases, we will cover the return shipping costs.

5. Refunds

Refunds will be processed within 60 days of receiving the returned item and will be issued in the original form of payment. Please note that it may take some time for the refund to appear on your credit card or bank statement.

6. Exchanges

If you wish to exchange an item, please indicate the desired replacement item on your Return Request Form. Once we receive your returned item, we will process the exchange and ship the replacement item to you.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions for returning the item and will replace it at no additional cost to you.

8. Non-Returnable Items

Certain items may not be eligible for returns or exchanges, including:

Items that are not in their original condition, as specified in Section 2.
Items that have been used, damaged, or altered by the customer.
Customized or personalized items, except in the case of defects or damage.
9. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return or exchange, please contact our customer support team at PlugHouseMusic@outlook.com.